Hi all,
Thanks for reporting this to us, and sorry that you are continuing to experience this issue.
Unfortunately, despite out best efforts testing on every Windows computer we can get our hands on, we are still unable to reproduce the issue.
We definitely don’t want you or anyone else to experience this issue every update, so we would greatly appreciate some additional help you can provide to help us isolate, reproduce and fix the issue as quickly as possible!
What is your primary language setting?
Firstly – can you please let us know if your primary Windows system language is set to something other than English, and if so, what that language is?
We have noticed reports of this issue seem to be more frequent from users with European email domains, so are looking for evidence that might confirm this is the case.
Create a backup of your installation files to help us troubleshoot
The following Help article lists some information that we would like you to capture prior to fixing the issue:
These files will help us ensure the auto-update installer is leaving all of your files in a valid state, and check for any configuration issues that could be causing problems.
Please do this before following the troubleshooting steps, as this will help us diagnose and fix the issue sooner.
Troubleshooting steps to follow
The following Help article lists troubleshooting steps you can take to try to resolve the issue:
Please work through those steps, and let us know whether you are successful, and if so, which specific step worked for you.
To send us the backup files you created, or if you have anything you want to communicate to us privately at any point, please email support@aeontimeline.com
Thanks,
Matt